SUPPORT

  • • Trim wick to 1/4” before each burn
    • Allow wax to fully melt across surface on first burn
    • Do not burn longer than 3–4 hours at a time
    • Keep away from drafts and vents
    • Place on a heat-resistant surface
    • Never leave unattended

  • Due To The Natural Composition Of Soy Wax, Slight Texture Variations, Frosting, Or Surface Changes May Occur During Transit, Particularly In Warmer Climates. These Natural Characteristics Do Not Affect The Performance, Quality, Or Burn Of The Candle.

    To Help Preserve Product Quality During Warmer Seasons, Orders Are Typically Shipped Earlier In The Week To Minimize Extended Transit Exposure.

    Please Allow 1–3 Business Days For Order Processing Prior To Shipment.

    Once Your Order Has Shipped, Tracking Information Will Be Sent Via Email.

    Standard Shipping: $7.99

    Free Shipping On Orders $100+

    Expedited Shipping: $15

    MylesHigh Is Not Responsible For Shipping Delays Caused By Carriers, Weather Conditions, Or Incorrect Shipping Information Provided At Checkout.

  • Last Updated: May 2026

    At MylesHigh Candle Co., Each Candle Is Handcrafted In Small Batches With Care And Attention To Detail.

    Due To The Nature Of Our Products, All Sales Are Final.

    We Do Not Accept Returns Or Exchanges For:

    Change Of Mind

    Scent Preference

    Minor Cosmetic Variations Common With Natural Soy Wax

    Because Our Candles Are Made Using Natural Soy Wax, Slight Frosting, Texture Variations, Or Surface Changes May Occur During Transit Or Temperature Changes. These Natural Characteristics Do Not Affect Candle Performance Or Quality.

    If Your Order Arrives Damaged Or You Receive The Incorrect Item, Please Contact Us Within 48 Hours Of Delivery At:

    mailto:contact@myleshigh.co

    Please Include:

    • Your Order Number

    • Photos Of The Item And Packaging

    • A Brief Description Of The Issue

    Approved Issues May Qualify For A Replacement Or Store Credit At Our Discretion.

    MylesHigh Candle Co. Reserves The Right To Refuse Refunds, Returns, Or Exchanges That Do Not Meet These Conditions.

  • Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

    Please allow 1–3 business days for order processing before tracking updates become available.

    For Flow Miami resident deliveries, orders are personally hand-delivered and may not include traditional carrier tracking.

    If you have any questions regarding your order status, contact us at contact@myleshigh.co.